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Service Alerts
Reasonable Modification 2016-12-28T16:59:02+00:00

Reasonable Modification

A reasonable modification is a change, exception or adjustment that KVRTA  can make to its rules, policies, practices, and procedures to provide a customer with a disability an equal opportunity to utilize our services.

Reasonable Modification Requests

In compliance with the Americans with Disabilities Act, allows requests for reasonable accommodations to customers with disabilities.  The request should be as specific as possible and include information on why the requested modification is needed in order to allow the individual to use KVRTA’s services.

Requests for modification must be made in writing using this form: Reasonable Modification Request Form

The completed request form should be printed out and mailed to

Kanawha Valley Regional Transportation Authority (KVRTA)
c/o Reasonable Modification Request
PO Box 1188
Charleston, WV 25324

The completed request form can also be emailed to: KVRTA@rideonkrt.com

Request forms can also be obtained at:

KVRTA Administrative Offices
1550 4th Avenue
Charleston, WV 25387

Laidley Street Transit Mall Service Window
Charleston, WV 25301

Customers requesting a reasonable modification via the Reasonable Modification Request Form will receive a determination regarding the request within 10 business days of KVRTA receiving the request.

Reasonable Modification Complaint Process

Customers with disabilities may file complaints regarding denied requests for a reasonable modification or accommodation.

Complaints may be made by any of the following methods:

Via Mail
Kanawha Valley Regional Transportation Authority (KVRTA)
c/o Reasonable Modification Request
PO Box 1188
Charleston, WV 25324

Via Phone
(304) 343-3840

Via KVRTA Website
Click Here for our contact form

Via Email
KVRTA@rideonkrt.com

KVRTA will investigate the complaint and provide a response to the customer with 10 business days.