Special Services

• Accessibility – All KVRTA buses and vans are wheelchair accessible. The buses are equipped with a kneeling feature that allows the operator to lower the steps making the bus easier to board. Buses are equipped with a wheelchair lift platform that lowers to the curb to lift a wheelchair onto the bus.  Passengers with other mobility limitations or those who cannot navigate the steps may request to use the platform.  If you need to use the lift platform, station yourself five feet back from the curb.  If the bus cannot pull next to the curb because of obstacles, you will have to board from the street.  Operators are trained to assist passengers in securing wheelchairs.  Service animals are welcome.

• KAT – KVRTA offers a demand response, curb-to-curb transportation service for eligible passengers (based upon criteria established by the Americans with Disabilities Act) who are unable to utilize the regular KVRTA fixed route service. For more information on how to qualify for the Kanawha Alternative Transit (KAT) service, please call (304) 343-0489.